Hassle-Free Returns and Refunds
We want you to be completely satisfied with your purchase from Melbourne Bathroom Supply. If for any reason you need to return an item, our hassle-free return policy ensures a smooth process:
Return Policy
- We offer a 10-day return window from the date you receive your item
- Items must be in the same condition as received, with tags, and in original packaging
- To initiate a return, please contact us at info@melbournebathroomsupply.com.au
Damaged or Defective Items
- If you receive a defective or damaged item, or if you’ve received the wrong product, please contact us immediately
- We will assess the issue and work to provide a prompt solution
Exchanges
- For a quick exchange, return the item and make a separate purchase for the new one
Refunds
- Once we receive and inspect your return, we’ll notify you about the refund approval status
- Approved refunds will be processed back to your original payment method within 10 business days
- Kindly note that processing times by your bank or credit card company may vary
Return Costs
- Damaged, defective, or wrong items: No return cost
- If you change your mind or ordered the wrong item, you’ll be responsible for delivery and return shipping costs
Contact Us
- Have return-related questions? Reach out to us at info@melbournebathroomsupply.com.au
- If it has been more than 15 business days since your return was approved, please contact us for assistance