Hassle-Free Returns and Refunds

We want you to be completely satisfied with your purchase from Melbourne Bathroom Supply. If for any reason you need to return an item, our hassle-free return policy ensures a smooth process:

Return Policy

  • We offer a 10-day return window from the date you receive your item
  • Items must be in the same condition as received, with tags, and in original packaging
  • To initiate a return, please contact us at info@melbournebathroomsupply.com.au

Damaged or Defective Items

  • If you receive a defective or damaged item, or if you’ve received the wrong product, please contact us immediately
  • We will assess the issue and work to provide a prompt solution

Exchanges

  • For a quick exchange, return the item and make a separate purchase for the new one

Refunds

  • Once we receive and inspect your return, we’ll notify you about the refund approval status
  • Approved refunds will be processed back to your original payment method within 10 business days
  • Kindly note that processing times by your bank or credit card company may vary

Return Costs

  • Damaged, defective, or wrong items: No return cost
  • If you change your mind or ordered the wrong item, you’ll be responsible for delivery and return shipping costs

Contact Us

  • Have return-related questions? Reach out to us at info@melbournebathroomsupply.com.au
  • If it has been more than 15 business days since your return was approved, please contact us for assistance